The Long-Term Care Ombudsman Program: what does the complaint reporting system tell us?

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The Long-Term Care Ombudsman Program: what does the complaint reporting system tell us?

FE Netting, RN Paton and R Huber
Arizona State University School of Social Work, Tempe 85251-1802.

Using paid staff and/or volunteers, long-term care ombudsman programs are charged with resolving complaints and solving problems that affect elderly persons in a variety of long-term care settings. This paper reports the results of a content analysis of annual ombudsman program reports sent to the Administration on Aging from 49 states in 1990. We found substantial variation in the documented information at both state and local levels and recommend revising the reporting system.

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HOME	ARCHIVE	SEARCH	TABLE OF CONTENTS

				B. K. Payne and B. L. Berg Perceptions About the Criminalization of Elder Abuse among Police Chiefs and Ombudsmen Crime Delinquency, July 1, 2003; 49(3): 439 - 459. [Abstract] [PDF]

				R. Huber, K. W. Borders, K. Badrak, F. E. Netting, and H. W. Nelson National Standards for the Long-Term Care Ombudsman Program and a Tool to Assess Compliance: The Huber Badrak Borders Scales Gerontologist, April 1, 2001; 41(2): 264 - 271. [Abstract] [Full Text]

				R. Huber, K. Borders, F. E. Netting, and H. W. Nelson Data From Long-Term Care Ombudsman Programs in Six States: The Implications of Collecting Resident Demographics Gerontologist, February 1, 2001; 41(1): 61 - 68. [Abstract] [Full Text]

				F. E. Netting, R. Huber, K. Borders, J. R. Kautz III, and H. W. Nelson Volunteer and Paid Ombudsmen Investigating Complaints in Six States: A Natural Triaging Nonprofit and Voluntary Sector Quarterly, September 1, 2000; 29(3): 419 - 438. [Abstract] [PDF]

				R. Huber, F. E. Netting, and J. R. Kautz III Differences in Types of Complaints and How They Were Resolved by Local Long-Term Care Ombudsmen Operating In/Not In Area Agencies on Aging Journal of Applied Gerontology, March 1, 1996; 15(1): 87 - 101. [Abstract] [PDF]